TERMS & CONDITIONS

By accepting the Quote (“Estimate”) or proceeding with work provided by Signature Property Maintenance, you are accepting the terms and conditions as outlined below:

Quote

Quotes can be accepted by email, sms or verbally.

The quote is valid for 30 days and the expiry date is shown on the quote provided. Any acceptance of work after this date may incur additional expenses. If after the expiry date you would like us to review the quote prior to commencement it is your responsibility to advise us, if not any additional expenses that may be incurred will be charged accordingly.

Unless otherwise stated in writing, any estimates which we provide to you of our anticipated fees and charges for any exterior cleaning services are only indicative of the amounts you can expect to be charged. In most cases the invoice will reflect the estimate provided, but if we have come across any unforeseen problems eg. additional staining, drainage issues, etc then an additional charge may apply

Payments

All payments are to be made upon completion of works. Payments can be made via cash on the day of completion or via direct deposit upon receipt of invoice.  

The customer agrees to pay any collection cost incurred by Signature Property Maintenance relation to the collection process of outstanding balances.

Deposit

In some cases a deposit may be requested prior to commencement, this will be outlined in Quote provided and will need to be paid before any works are started.

Scheduling

Scheduling in a business where productivity relies upon the weather can be difficult. Inclement weather or unforeseen circumstances may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances that are beyond our control may affect your job’s start and completion dates. You will be notified of any changes.  

Removal of Objects

Removal and replacements of bbqs, outdoor furniture, pots, plants and other items are the responsibility of the homeowner. Should we need to remove items, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for time and labor needed for the removal of these items. In some cases if the objects are too large or heavy to be removed we will do our best to clean around the object.

Windows

Windows may become water spotted as a result of our services. Window cleaning is not included unless otherwise stated on the Quote provided. If you would like to proceed with our pure water exterior window cleaning this will be at an additional cost and we will need to be advised prior to commencement of the job.

Pool Surrounds

Due to drainage, any exterior cleaning near pool areas may cause the pool to become dirty. We suggest you arrange to get your pool cleaned following completion. This will need to be arranged by you at your own cost.

Exterior Cleaning

We endeavour to achieve your desired expectations, but recognise that this is not always possible. In all cases we will clean the areas to the best of our ability with our equipment.

Pressure cleaning may reveal imperfections in surfaces that were not visible prior to cleaning eg. heavy build up of mould or dirt may be hiding other problems such as cracks, oil, rust stains, surface inconsistencies, wood rot, flaking or missing paint.

In some instances pressure cleaning may dislodge aged or flaking paint, loose mortar or open holes in damaged or weak timber, Gibrock or other building materials. The use of cleaning agents may affect areas negatively eg. promote rust stains in render or exposed aggregate surfaces. Signature Property Maintenance will take no responsibility for this.

In some circumstances the removal of a stain may not be possible or practical, therefore replacement or repainting by the client may be necessary. We make every attempt to clean an area to the best of our ability but sometimes stains cannot be completely removed.

Water Usage

By proceeding with our services you agree to provide the right to use an on-site water supply as needed to complete the stated project. If an external water supply is required, it will be at an additional charge or may not be able to be completed. It is the customer’s responsibility to make sure the water supply is on and in working order prior to commencement. Please limit the use of water around the property whilst our cleaning is in progress eg. pool pumps, sprinklers, etc.

Responsibility

Pressure cleaning utilises extreme high pressure which can be personally dangerous and cause destruction to property. Every effort is made to protect you and your property from damage or injury. Whilst work is in progress you are responsible for keeping children, pets and any other individuals away from the work area, including equipment, hoses, vehicle, etc.

In some cases the use of cleaning agents are required to remove stains. All attempts are made to remove risk, but can be harmful to humans, plants, animals, etc.   

Any negligence by the property owner may interfere with the quality of work performed. By accepting the quote provided, you have accepted that your personal property is your responsibility and that it should be protected from chemicals and high pressure used during cleaning.

This may include, but is not limited to:

  • Securing all doors, windows, screens, light globes and other electrical fittings before  pressure cleaning.

  • Removing all furnishings and items prior to pressure washing

  • Removing all automobiles from driveways and other personal property prior to cleaning services.

Signature Property Maintenance expects your property to be in good repair and weathertight. This includes, but is not limited to all electrical service including powerpoints and light fixtures. Doors and windows shall also be weathertight. Signature Property Maintenance is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance or repairs.  

Please advise in writing upon acceptance of the quote if there are any dangers we should know before the service takes place, so that we can implement preventative measures to avoid any danger or damage. Danger or damage to property is not our intention or responsibility.

Limitations

Signature Property Maintenance do not provide any warranty or guarantee as to the accuracy, completeness or suitability of the information provided by us. You hereby acknowledge that such information may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses resulting from using our services. It shall be your own responsibility to ensure that any products or services available meet your specific requirement.

These terms and conditions may be amended from time to time. Your continued use of our services following any such amendments will be deemed to be confirmation that you accept those amendments.

Questions

If you have any questions please contact us at:

p 0401 344 358

e tim@signatureproperty.com.au